{"id":3,"date":"2026-05-12T08:59:03","date_gmt":"2026-05-12T08:59:03","guid":{"rendered":"https:\/\/toughloops.com\/?page_id=3"},"modified":"2026-05-26T09:58:59","modified_gmt":"2026-05-26T07:58:59","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/toughloops.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Privacy Policy \u2013 TOUGH LOOPS<\/h1>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Data Controller<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-4c2f64d3a3a59bf0ebf182e8415f1eeb wp-block-paragraph\">The responsible party for data processing on this website is:<\/p>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-b0a6de626847dd6e1ac5cac236e66c3c wp-block-paragraph\"><strong>TOUGH LOOPS<\/strong><br>Einzelunternehmen<br>Inhaber Patrick Oertig<br>Buonaserstrasse 9<br>CH-6343 Rotkreuz<br>Switzerland<br>Email: <strong><a href=\"mailto:toughloops@gmail.com\">toughloops@gmail.com<\/a><\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Collection and Processing of Personal Data<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-fba1aa881a1d8a29ac892395e9faaf93 wp-block-paragraph\">We process personal data that you provide to us during the ordering process or when contacting us. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order Information:<\/strong> Name, shipping and billing address, email address, and phone number.<\/li>\n\n\n\n<li><strong>Customization Data:<\/strong> Texts, logos, or specific technical requirements you provide for laser engraving or custom-made hardware.<\/li>\n\n\n\n<li><strong>Payment Data:<\/strong> Information regarding your chosen payment method. Please note that we do not store full credit card details on our servers (see Section 4).<\/li>\n\n\n\n<li><strong>Technical Data:<\/strong> IP address, browser type, and access times, which are automatically logged when you visit our website.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Purpose of Data Processing<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-046e71351804a906c8bfbb186c7e22fe wp-block-paragraph\">Your data is used for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contract Fulfillment:<\/strong> Manufacturing your individual gear, performing engraving services, and processing your order.<\/li>\n\n\n\n<li><strong>Communication:<\/strong> Sending order confirmations, shipping updates, and technical inquiries regarding your specifications.<\/li>\n\n\n\n<li><strong>Logistics:<\/strong> Processing payments and shipping your goods (including customs documentation for international shipping).<\/li>\n\n\n\n<li><strong>Legal Obligations:<\/strong> Compliance with statutory accounting and tax retention requirements.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Payment Processing and Currency Conversion via Stripe<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-2cd58353a3592fbc58532f5893994254 wp-block-paragraph\">For the processing of payments (Credit Cards, TWINT, Apple Pay, Google Pay), we use the service provider <strong>Stripe Payments Europe, Ltd.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Data Transfer:<\/strong> During the payment process, your payment details are transmitted directly to Stripe. TOUGH LOOPS does not store sensitive card information.<\/li>\n\n\n\n<li><strong>Currency Conversion Policy:<\/strong> Our checkout process is conducted strictly in <strong>Swiss Francs (CHF)<\/strong>. Any conversion from your local currency (e.g., USD, EUR, GBP) into CHF is handled directly by <strong>Stripe<\/strong> or your card-issuing financial institution. This conversion is subject to the terms, conditions, and exchange rates of Stripe or your bank. TOUGH LOOPS has no influence over these rates or any additional conversion fees.<\/li>\n\n\n\n<li>For further details, please refer to the <a href=\"https:\/\/stripe.com\/privacy\" target=\"_blank\" rel=\"noreferrer noopener\">Stripe Privacy Policy<\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Use of YayCurrency Plugin<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-ccf12d9ce132105ce6fc0af7e338b660 wp-block-paragraph\">We use the <strong>YayCurrency<\/strong> plugin to provide estimated price displays in various currencies (e.g., USD, EUR) for your convenience while browsing. This tool uses your IP address briefly to determine the appropriate currency display. No personal data is permanently stored by this plugin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Disclosure to Third Parties<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-8b87695e8e8231d2be2fde4b244deda9 wp-block-paragraph\">Your data is only shared with third parties as necessary to fulfill our contract with you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To shipping carriers (e.g., Swiss Post, DHL, Fedex) for the delivery of your hardware.<\/li>\n\n\n\n<li>To our payment provider Stripe (as detailed in Section 4).<\/li>\n\n\n\n<li>To our hosting provider for the operation of the website.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Data Retention<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-4aa7529b8f2f7b10d8e6e1db3b4c9b74 wp-block-paragraph\">We store your personal data only as long as necessary to fulfill the order or as required by Swiss law (generally 10 years for accounting records). Customization data (such as logos) is deleted after the order is completed unless otherwise agreed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Your Rights<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-c9df4aac762469c86f9cb02eae9a312e wp-block-paragraph\">Under applicable data protection laws (Swiss nDSG and, where applicable, EU GDPR), you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Access<\/strong> the data we store about you.<\/li>\n\n\n\n<li><strong>Rectify<\/strong> incorrect data.<\/li>\n\n\n\n<li><strong>Request deletion<\/strong> of your data, provided no legal retention obligations exist.<\/li>\n\n\n\n<li><strong>Object<\/strong> to the processing of your data.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Data Security<\/h3>\n\n\n\n<p class=\"has-theme-palette-2-color has-text-color has-link-color wp-elements-4885435fbbfe89e06fba4ebed2638f0c wp-block-paragraph\">To protect your data from unauthorized access or loss, we use SSL (HTTPS) encryption on our website. We treat your digital customization files (logos\/designs) with the same high level of care as your physical hardware.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy \u2013 TOUGH LOOPS 1. Data Controller The responsible party for data processing on this website is: TOUGH LOOPSEinzelunternehmenInhaber Patrick OertigBuonaserstrasse 9CH-6343 RotkreuzSwitzerlandEmail: toughloops@gmail.com 2. Collection and Processing of Personal Data We process personal data that you provide to us during the ordering process or when contacting us. This includes: 3. Purpose of Data&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toughloops.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":3,"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":444,"href":"https:\/\/toughloops.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/444"}],"wp:attachment":[{"href":"https:\/\/toughloops.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}